What’s New & Hot

Research indicates that Speed is one of the factors that significantly impact customer experience in the technology age. Although this is an easily recognizable problem, fulfilling the above criterion requires lots of effort, posing the issue of "speed" redefining for businesses.

By discussing the five latest trends found in customer and business behavior in the Service sector, businesses can proactively improve their benefits, encourage employee motivation, and enhance the customer experience using the resources provided in the digital age.

In the dynamic working environment, several firms believe that the traditional command-and-control method could not be used between managers and employees. Therefore, from this article, we would understand thoroughly the usage of the four-step GROW model applied for coaching capabilities in the organization.

Managers and leaders are two different kinds of people. Thus, in this article, we would get more insights into how different they are. Hence, it would inform us about the method to harmonize two of these people.

How can organizations strengthen resilience initiatives — anything from focused interventions, such as flexible work arrangements for workers through a difficulty, to standing policies, such as paid leave, well-being services, and physical accommodations — while being mindful of its drawbacks? This article would give you an exact view and answer.

Physical activity (PA) is an important strategy to prevent and treat obesity. Could eHealth interventions, such as wearable activity monitors and smartphone apps promote adherence to regular PA and successful weight loss? Let’s explore this article: https://link.springer.com/article/10.1007/s13679-021-00461-x

One novel treatment for over-weighed and obese people is using Cagrilintide - an analog of amylin which is a pancreatic hormone that induces satiety. Does this treatment show any effectiveness? Find out the answer in the article: https://www.thelancet.com/journals/lancet/article/PIIS0140-6736(21)01751-7/fulltext

Prior study has indicated that merely satisfying customers are not sufficient to secure a lasting competitive advantage in the hotel business during service encounters. We propose that hospitality providers might evoke sentiments of "being moved" in them by performing unexpected acts of human compassion, which can significantly increase customers' loyalty and commitment (LoC) and positive word of mouth (WoM) and minimize shame.

Research has proven that great customer experience boosts sale. But customer experience is in fact locked with employee experience. In 2020, Forbes Insights conducted a survey of 300 senior executives to find out the intricate relationships among these factors.