Finance & Accounting
"It is never too late to be what you want to be" - George Elliot.
Hosted by Professor John Evans, MBUS, MSc, PhD (UIUC), FCPA
Prior to joining VinUni, Professor John Evans was the Pro Vice Chancellor and President of Curtin University Dubai campus. Professor Evans has held numerous senior leadership roles in Higher Education and has extensive senior academic international experience. Professor Evans is an active researcher and publishes and teaches mainly in the fields of Corporate Governance, Financial Control and Financial Accounting. He is a Fellow of the CPA and holds a PhD from the University of Illinois (Urbana-Champaign).
Finance & Accounting
"It is never too late to be what you want to be" - George Elliot.
Latest Highlights
This provides important insights into the area and industry, business, or industry forecast to facilitate systematic analysis of past and present conditions of drawing inferences about the future
Editor(s):
Freshworks
First published:
2022
Category:
Article
The Future of CX: 2022
Digitalization
Hospitality
Service Excellence
Editor(s):
Forrester
First published:
2021
Category:
Article
Redefine Speed In Your Customer Service Strategy
Digitalization
Hospitality
Service Excellence
Editor(s):
Forbes Insights
First published:
2020
Category:
Article
The Experience Equation: How Happy Employees And Customers Accelerate Growth
Customer centricity
Customer Experience
Editor(s):
Edwin N.Torres, WeiWei, NanHua, Po-JuChen
First published:
January 2019
Category:
Article
Customer emotions minute by minute: How guests experience different emotions within the same service environment
Hospitality
Service Excellence
Social Economy
Editor(s):
Michele Griessmair, Spring H. Han, Hisashi Masuda
First published:
July 16, 2020
Category:
Article
Being Moved or Being Satisfied? The Effect of Unexpected Acts of Personal Kindness in Hospitality Service Encounters
Hospitality
Service Excellence
Social Economy
Editor(s):
Jason Compton
The Leading Edge Of Digital Customer Experience
Customer Experience
Editor(s):
Kasia Moreno
Editor(s):
David C. Edelman, Mark Abraham
First published:
March - April 2022
Category:
Article
Customer Experience in the Age of AI
Artificial Intelligence
Hospitality
Service Excellence
Editor(s):
Lina Zhong, Rohit Verma, Wenqi Wei, Alastair M. Morrsion, Liyu Yang
First published:
February 2022
DOI:
doi.org/10.1016/j.techsoc.2021.101846
Category:
Article
Multi-stakeholder perspectives on the impacts of service robots in urban hotel rooms
Artificial Intelligence
Hospitality
Social Economy
Editor(s):
Lance A. Bettencourt, B. Joseph Pine II, James H. Gilmore, David W. Norton
First published:
January - February 2022
Category:
Article
The “New You” Business
Businesss Model
Consumer behavior
Customer centricity
Foundational Knowledge
Suggestions for good readings
Editor(s):
B. Joseph Pine II, James H. Gilmore
First published:
July - August 1998
Welcome to the Experience Economy
Hospitality
Editor(s):
Jochen Wirtz
First published:
January 2017
DOI:
https://www.worldscientific.com/series/wsms
Book Series: Winning in Service Markets Series
Service Excellence
Editor(s):
Bruns-Smith, Alexandra; Choy, Vanessa; Chong, Howard; Verma, Rohit
First published:
March, 2015
DOI:
https://hdl.handle.net/1813/71174