The research points out the controversial perspective of urban hotel guests, managers, and staff on the impacts of costs and benefits of introducing service robots in rooms. Multi-stakeholders use the study to cover their literature gap on the use of in-room service robots. Using a range of data collection approaches, including a survey and interviews, the perspectives of stakeholder groups were found to be diverse. Hotel visitors perceived benefits as being greater than expenses; nevertheless, management would like to focus on costs and technical concerns. The usage of hotel robots had initially gained some returns to managers and financial officers. Despite this, the hotel management board is wary of service robots because the high cost of implementation cannot be recouped. The technology readiness index, service robot acceptance model, and technology organization environment (TOE) framework are all used to investigate guest perceptions and adoption attitudes.